Flexible Routing tools


 

  • Adaptive Routing based on ASR/ACD (Flexible Crankback management)

    • Least Cost Routing (LCR)

    • Percentage based routing

    • Forced/preference routing

    • Prefix length routing

  • ASR / ACD Quality monitoring

  • Profit / Loss Protection (Margin based Routing)

  • Jurisdictional Routing

    • Inter/Intra State

  • On-Net Routing and Rating

  • LRN / Number Portability Lookup

  • T.38 Fax Support

  • DNCL Supported – Black List, Block List, Do-not call list.

  • Test Dialplan tool – Call routing simulator / debugger

    • Internal Routing and Rating config test tool

  • Codec Agnostic

  • Protocol support​

    • SIP

    • GSM, G.711a, G.711u, G.722, G.723, G.728, G.729 Pass-through

 

  • Adaptive Routing based on ASR/ACD (Flexible Crankback management)

    • Least Cost Routing (LCR)

    • Percentage based routing

    • Forced/preference routing

    • Prefix length routing

  • ASR / ACD Quality monitoring

  • Profit / Loss Protection (Margin based Routing)

  • Jurisdictional Routing

    • Inter/Intra State

  • On-Net Routing and Rating

  • LRN / Number Portability Lookup

  • T.38 Fax Support

  • DNCL Supported – Black List, Block List, Do-not call list.

  • Test Dialplan tool – Call routing simulator / debugger

    • Internal Routing and Rating config test tool

  • Codec Agnostic

  • Protocol support​

    • SIP

    • GSM, G.711a, G.711u, G.722, G.723, G.728, G.729 Pass-through

  • ‘Real-time’ time series graphs

    • Call Processing time – Time to Vendor, SIP, LRN, AA.

    • Calls Per Second – Ingress cps, Egress cps, Authotized, Routed, Connected.

    • In Progress Calls / Concurrent Calls (Channels) – Total, Connected.

    • System Wide ASR / ACD – ACD, ASR all in, ASR all out, ASR authenticated.

    • Bandwidth In Use

    • Throughput

  • Active Calls Monitoring

  • Real time Credit/Balance reconciliation

  • Real time call rating and billing

  • Network packet capture abilities – ability to capture network traffic for off-line analysis in wireshark or other industry standard tools.

Real-time Monitoring


Sales and Analysis Reporting


  • Customer CDR’s

  • Vendor/Supplier CDR’s

  • Flexible Summary reports

  • Sales Reports

  • Payments Reports

  • Flexible ASR/ACD Reporting

  • Download/Email tools

  • Data export

    • Account Export

    • Tariffs / Rate Deck

    • Route / Code Deck

    • Customer CDRs

    • Supplier CDRs

  • PDF Invoice export

  • ‘Real-time’ billing

  • Flexible Weekly, Fortnightly and Monthly Billing Cycles

  • Configurable billing pattern for call rating (Example: 30:6, 1:1 for per-second billing)

  • Pre and Post paid Service Plans

  • DID/CLD accessibility surcharge support

  • Configurable Service Plan fixed fees (Example: Monthly Plan fee)

  • Billing failure action management

  • Destination based Minute Plan support

  • Configurable rounding method (round up, or round) for Customer and Vendor CDRs

  • Basic Invoicing Generation

  • Payment processor integration for automatic client payments on low balance via Credit Card or Paypal.

  • Low Balance notifications and Automatic Payment features

  • Currency support

    • 162 default currencies

    • Manual or automatic exchange rate

  • Time zones can be configured on individual Vendor or Client basis

Billing Management tools


Customer, Supplier and Staff Web-portals


  • Customizable Web Interface – logo + name

  • Reseller Management

    • Commissions

    • Permission management

    • 9 tier reseller depth

  • Account and Customer access management tools

  • Voicemail

    • Voicemail to email – recorded message sent as an audio attachment

  • Personal CDR viewing

  • Personal Payments Processors

  • Call Shop web based User interface

    • Live call calculation table – Current and Previous calls

    • Receipt generation

    • Comprehensible management

  • ​Users/Staff accessibility

    • ​Reporting

    • Admin

    • Sales

    • Built in high performance firewall

    • Password security controls

      • 7+ digit/number/symbol length password prompting

      • Manageable password policies

    • SSH Blacklisting

    • Installation and provisioning support

    • Interactive training sessions for all new customers using screen sharing

    • Remote 24×7 monitoring

    • 24×7 Rapid response ticketing portal

    • Ticket escalation

    • Urgent direct line support phone

    • Entitled to all maintenance releases and major version upgrades

    • In-house Development team for product refinement and extra development

Support and Security


DID Inventory Management


  • DID inventory search / filtering

  • Bulk upload tool

  • Flexible Inbound routing

    • Route to client PBXs by IP addresses – Trunking

    • Follow me ( Call Forwarding ) style services where inbound call can be routed back out to alternate destination

  • Buying/Selling charges support

  • DID Status and Assignment visibility

  • Network Activity Recorder for analysis and debugging purposes

  • Re-rate CDR tool

  • Web based Ping/Traceroute analysis tool

  • Destination/Prefix management

  • Complete control Web Interface – All switch management features are available from your user interface.

System Administration


XML-RPC API


  • Use Sippy as the foundation to your completely flexible VOIP business. Develop Custom solutions and integrations on top of Sippy.

  • Language agnostic – Developers can integrate using their language of choice, python, java, php, rupy etc.

  • Web based configuration

  • Comprehensive IVR’s

  • Supported languages

    • Arabic, Armenia, Chinese, English, French, German

    • Japanese, Russian, Thai, Turkish, Vietnamese

  • Recharge Vouchers

    • Voucher usage Reporting

    • Credit/Voucher expiration

    • Unlimited Bulk generation

  • PIN management (Account/Card management)

    • Flexible PIN/Account definition

    • Bulk generation

    • Personal portal

  • Pin or Pinless Dialing

  • Voicemail

  • Hotkeys

  • Trusted Number Authentication

  • Call Forwarding

  • API Accessibility

    • Account manipulation

    • Payments, credits, debits

  • Card Lifetime supported

  • Invoicing

  • Charges

    • Prefix based Minute plans

    • Mystery minutes

    • Post call surcharges

  • DID management

Calling Card Module


Environments Module


  • Capacity Partitioning

  • IP and Port management

  • Expiration date supported

  • Flexible Performance and Capacity management

  • Web Interface accessibility management

  • Available for Dedicated, FLEX and Perpetual purchase licenses

  • Global Callshop management

  • Unlimited Cabin/Account assignment

  • Active call monitoring

  • Real time Billing

  • Individual Cabin CDR’s

  • Review previous session statistics

  • Review previous session invoice

Callshop Module